Refund policy
At S'épanouit, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to make it right.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it; unopened and unused, and in its original packaging. Please be sure to provide detailed information regarding your order, including the order number.
To start a return, you can contact us at info@sepanouit.us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For all other returns, the customer may be responsible for the shipping costs, as well as a 15% restocking fee.
Please note that returns will need to be sent to the following address:
S'épanouit US
15315 Southwest Freeway, #178
Sugarland, TX 77478
You can always contact us for any return question at info@sepanouit.us.
Damaged or Defective Products If your product arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and your order number. We will arrange a replacement or issue a full refund at no cost to you.
Non-Returnable Items
- Opened or used haircare products
- Gift cards
- Final sale items
Exchanges We do not offer direct exchanges. If you'd like a different product, please return your original item (if eligible) and place a new order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sepanouit.us.